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Frequently Asked Questions (FAQs)

Who can access your services?

Individuals and Families residing in Prince George’s County.

What kinds of services do you provide?

The District Heights Family and Youth Services Bureau provides individual, family and group counseling, substance abuse assessment and referrals, crisis intervention, suicide prevention, information, and referral.  We also operate the Student Mental Health and Reduction of Truancy (SMHART) Prevention Program at four local schools.

What are the first steps to get services for my child?

The parent or legal guardian can call 301.336.7600 to do an intake over the phone. The child’s address, date of birth and where the child attends school will be requested at the time of the intake. This process takes approximately ten to 20 minutes.


What insurance do you accept?

The District Heights Family and Youth Services Bureau is in the process of accepting Maryland Medical Assistance (Medicaid), CareFirst (Blue Cross Blue Shield) and Johns Hopkins-US Healthcare.  There is a modest sliding scale fee for those who do not have or choose to not use an insurance plan. No one is denied services based on an inability to pay the fee. The fee for City of District Heights residents is $5 per session. The fee is waived in most cases for court-ordered clients.


Do you prescribe medications?

No, we are a community-based counseling center and do not have a psychiatrist on staff. Our staff will make referrals to local psychiatrists if requested.

I work until 5:30 and I need evening appointments.  Can you accommodate?

Yes, evening appointments are available upon request, in most cases.


Transportation is a problem, can you come to my home?

District Heights Family and Youth Services Bureau does not provide home-based services at this time. We are now located at 6421 Atwood Street District Heights, Maryland 20747. Public transit is available on The Bus (Prince George’s County), where you can get off at District Heights Pkwy & Rochelle Ave. You can also ride WMATA where there are numerous stops including Rochell Ave & District Heights Pky and Rochelle Ave & Atwood St

My child seems to be the one with the problem.  Are the parents expected to come?

District Heights Family and Youth Services Bureau recognizes the parent(s) as the primary educator of the child, having the most influence on the child. In most cases, therapists plan to have some parental involvement in therapeutic services. (The State of Maryland authorizes youth 16 and older to give their own consent for counseling).



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  • NLC Service Line Warranty Program

    The City of District Heights is notifying residents of a program provided through the National Leauge of Cities (NLC) Service Line Warranty Program administered by Service Line Warranties of America (SLWA). This program offers a warranty to homeowners that covers repairs or replacements of the outside water line that runs from the point of utility responsibility to the home. Property owners are accountable for these repairs, not the utility. For more information on this program or to enroll, please visit SLWA's site at
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